Terms of Use

Effective: 7 August 2026 · Last updated: 7 August 2026

1. Agreeing to these terms

By creating an account or using GradeGuide, you agree to these Terms of Use. If you do not agree, please do not use the service.

GradeGuide is operated by OJ Studios. In these terms, "we" and "us" mean OJ Studios, and "you" means the person using the service.

2. Who may use GradeGuide

GradeGuide is intended for high-school students, their parents and guardians, and school staff. If you are under the age of majority in your province, you should review these terms with a parent, guardian, or teacher before creating an account.

You need to be at least 13 to create your own account. Younger students may use the service only through a school or with a parent or guardian managing the account.

3. Our guidance is guidance, not a decision

This is the most important section on this page, so we have put it near the top.

• Admission chances are estimates based on the information in your account and general knowledge of programs. They are not produced by, endorsed by, or shared with any university or college.
• Requirements change. Cutoffs, prerequisites, deadlines, and award criteria are updated by institutions on their own schedule.
• Always confirm before you act. Verify anything you are relying on, a deadline, a prerequisite, an award amount, directly with the university, college, or scholarship provider.

We are not responsible for decisions made solely on the basis of our estimates, or for opportunities missed because information in the app was out of date.

4. The AI Advisor can be wrong

The AI Advisor is powered by a large language model. Like all such systems, it can produce information that is incorrect, incomplete, or out of date, sometimes stated with complete confidence.

Treat it as a well-informed starting point, not a final answer. For decisions that matter, speak to your guidance counsellor, and check the official source.

Using the AI Advisor sends parts of your profile to our AI provider in the United States. This is explained in full in our Privacy Policy, which you should read before using the feature. Using the Advisor is always optional.

5. GradeGuide is not a counselling service

GradeGuide advises on academics and careers. It is not a mental-health, crisis, medical, legal, or financial service, and must not be relied on as one.

If you are struggling, please talk to your guidance counsellor, a trusted adult, or a crisis service. In Canada, the 9-8-8 Suicide Crisis Helpline is available by call or text, 24 hours a day, in English and French. If someone is in immediate danger, call 9-1-1.

6. Your account

• Give us accurate information about yourself, the advice is only as good as the data behind it.
• Keep your password private. You are responsible for activity under your account.
• One account per person. Do not share your account or use anyone else's.
• Tell us promptly at hello@gradeguide.ca if you think someone else has accessed your account.

7. Acceptable use

Please do not:

• Attempt to access another user's account or information.
• Probe, scan, or test the security of the service, or try to bypass its limits.
• Use automated tools to scrape, bulk-download, or overload the service.
• Attempt to manipulate the AI Advisor into ignoring its safety rules.
• Upload or submit unlawful content, or content that harasses or impersonates another person.
• Resell or commercially redistribute the service or its output.

We may suspend or close accounts that breach these rules, particularly where other students' safety or data is at risk.

8. Free and paid plans

• The free plan includes a limited number of AI Advisor conversations per week. The current allowance is shown in the app.
• Fair-use limits apply to every account, including paid ones, because each conversation has a real operating cost.
• If you subscribe to a paid plan, the price, billing period, and cancellation terms will be shown clearly before you pay.
• Refunds. If you request a refund within 1 day of being charged and give us the reason for it, we will refund that payment in full. After that window you may cancel at any time and keep access until the end of the period you have already paid for, without a further charge. Full details and how to request a refund are in our Help Centre.
• We may change plan pricing or limits, but we will give notice in the app before changes affect an existing subscription.

9. Your content and ours

Yours stays yours. The information you enter, your marks, goals, plans, and messages, belongs to you. You grant us only the permission needed to operate the service for you: to store it, process it, and send the relevant parts to our AI provider when you use the Advisor.

Ours stays ours. The GradeGuide name, design, software, and content are owned by OJ Studios and protected by copyright and trade-mark law. You may use the service, but not copy or redistribute it.

10. Availability

We work to keep GradeGuide available and accurate, but we provide it on an "as is" basis. We do not guarantee uninterrupted access, and we may occasionally take the service down for maintenance or change features.

To the fullest extent permitted by law, we are not liable for indirect or consequential losses arising from your use of the service. Nothing in these terms limits any liability that cannot be limited under Canadian consumer protection law.

11. Closing your account

You may close your account at any time by emailing privacy@gradeguide.ca. We will delete your personal information as described in our Privacy Policy.

We may suspend or close an account that breaches these terms, or if we stop offering the service. Where we can, we will give you notice and an opportunity to export your information first.

12. Changes to these terms

If we change these terms we will update the date at the top, and we will notify you in the app before any material change takes effect. Continuing to use GradeGuide after that means you accept the updated terms.

13. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. This does not remove any protection you have under the consumer law of your own province.

14. Contact us

Questions about these terms: hello@gradeguide.ca. Privacy questions: privacy@gradeguide.ca.